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Peoplecert ITIL V3 Foundation Sample Questions:

1. Which Problem Management activity helps to ensure that the true nature of the problem can be easily traced and meaningful management information can be obtained?

A) Prioritization
B) Categorization
C) Closure
D) Logging

2. Which of the following BEST describes the goal of Access Management?

A) To detect security events and make sense of them
B) Provides the rights for users to be able of services
C) To provide a channel for users to request and receive standard services
D) To prevent Problems and resulting Incidents from happening

3. Which of the following might be used to manage an Incident?
1.Incident Model
2.Known Error Record

A) 1 only
B) Both of the above
C) Neither of the above
D) 2 only

4. Which process is responsible for low risk, frequently occurring, low cost changes?

A) Release and Deployment Management
B) Demand Management
C) Incident Management
D) Request Fulfillment

5. Access Management is closely related to which other processes?

A) Information Security Management only
B) Availability Management only
C) Information Security Management and Availability Management
D) Information Security Management and 3rd line support

Solutions: