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1. What ensures that a service provider and a service consumer continually co-create value?

A) Service relationship management
B) Service offerings
C) Service consumption
D) Change enablement

2. What is the MAIN purpose of the 'discover' activity?

A) To secure and allocate resources efficiently
B) To develop and test digital productsTo develop and test digital products
C) To maintain and monitor digital products
D) To align product capabilities with consumer needs and strategy

3. Which term BEST describes a group of people that has its own functions with responsibilities, authorities, and relationships to achieve its objectives?

A) Culture
B) Service Journey
C) Organization
D) Partnership

4. A printer is delivered to a customer, while ongoing maintenance and support are provided by the supplier. Which combination of service interactions is shown in this situation?

A) Service offering and service actions
B) Transfer of goods and service actions
C) Transfer of goods and service journey
D) Access to resources and service actions

5. Which statement regarding a partnership relationship is TRUE?

A) It focuses on operational and tactical level not on strategic level
B) It provides commercial off-the-shelf services for a wide range of consumers
C) It involves bespoke services with a focus on innovation and growth
D) It focuses mainly on operational efficiency and uses standardized contracts

Solutions: