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IBM Information Management Front End Tools and Processes Sample Questions:

1. Which User ID is required to access CCWIN?

A) Windows Log-in ID
B) IBM Intranet User ID
C) RETAIN User ID
D) Lotus Notes User ID

2. A customer with a Passport Advantage contract has opened a Severityl PMR. What is the responsiveness target for this PMR?

A) the best endeavors
B) within five hours
C) within one hour
D) within two hours

3. An engineer has found a very good match for a customer'sproblem;the customer has advised that the workaround provided has alleviated the problem. An APAR has been raised and closed and is included in the next release of the product.
What is your next course of action?

A) close the call advising of APAR details in next release
B) pass the call to next level of support to confirm fix
C) send customer APAR details and details of next release
D) send customer a closure request and details of APAR

4. What is purpose of the Assist on Site (AOS) tool?

A) It is a remote tool by which a BackEnd engineer can contact their customer.
B) It is a remote tool by which a technical support engineer can contact another peer for problem analysis.
C) It is a live remote-assistance tool by which a technical support engineer can assist a customer in problem resolution.
D) It is a remote tool by which IBM Learning Services can perform remote education for a customer.

Solutions: