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Free Salesforce Salesforce-Loyalty-Management Exam Questions and Answer
NEW QUESTION # 23
A Marketing Manager is trying to find a dashboard that shows a reward programs progress but does not see any reports or dashboards with this information.
What does an Administrator need to do to present Loyalty Program data to the Marketing Manager?
- A. Search Salesforce AppExchange for Loyalty Analytics apps.
- B. Modify the Marketing user profile to include permission to run reports.
- C. Enable CRM Analytics and create a Loyalty app.
- D. Create a permission set to run reports and assign it to marketing users.
Answer: C
NEW QUESTION # 24
Loyalty Management enables the onboarding and managing of cross-industry program partners to increase member engagement with the Loyalty program. The consultant needs to add a program partner.
Which fields are required to set up a partner?
- A. Name, Partnership Start Data, Industry, Status, Type
- B. Name, Program, Program Partnership Category, Type, Billing Type
- C. Name, Partnership Start Data, Billing Type, Status, Type
- D. Name, Partnership Start Data, Industry, Status, Billing Type
Answer: A
NEW QUESTION # 25
A total group wants to implement a Loyalty program that gives its members points based on the numbers of nights per stay each time members visit one of its hotels.
Once a customer reaches 1000 points, members can redeem points with any hotel within the hotel group. The points can be converted to cover the cost of one night's stay on the next visit. The hotel group hopes this incentive will encourage its members to book more frequently, increasing revenue.
Which type of currency should a Loyalty Consultant use to set up the Loyalty program to accomplish the hotel group's goals?
- A. Non-Qualifying Points
- B. Qualifying Points
- C. Tier Qualifying Points
- D. Non-Qualifying and Qualifying Points
Answer: A
NEW QUESTION # 26
Cloud Kicks has tasked its Loyalty Manager consultant with setting up its new Loyalty Management program.
The business requirement is to provide its customer base, who are heavy mobile users with access to member program information.
Using existing capabilities available in Loyalty Management, what should the consultant do to fulfill this business requirement?
- A. Enable Experience Cloud and customize the Loyalty Member Portal
- B. Install the Salesforce Loyalty Member Mobile App
- C. Configure either Service Cloud or Sales Cloud to establish the customer mobile experience
- D. Create and implement a feature-rich Loyalty Member Mobile App
Answer: A
NEW QUESTION # 27
A Loyalty Program Manager has proposed a new promotion with the following redemption requirements on their non-qualifying points for the two respective tiers.
* for Gold-tier members, a single non-qualifying point is equal to $2 if the total purchase value is $200 or more.
* for Gold-tier members, a single non-qualifying point is equal to $1 if the total purchase value is less than $200.
* for Gold-tier members, a single non-qualifying point is equal to $1, irrespective of the total value of the purchase.
Considering the above requirements, which three redemption rule options should be selected for the proposed promotion?
- A. "Blue" tier member with any transaction amount is <= $200, then "Outcome"; non-qualifying point deduction = transaction amount.
- B. "Gold" tier member with the transaction amount is >= $200, then "Outcome": non-qualifying point deduction = transaction amount / 2.
- C. "Gold" tier member with the transaction amount is >= $200, then "Outcome": tier-qualifying multiplier =2
- D. "Gold" tier member with the transaction amount is >= $200, then "Outcome": non-qualifying point deduction = transaction amount.
- E. "Blue" tier member with any transaction amount, then "Outcome": non-qualifying point deduction = transaction amount.
Answer: B,D,E
NEW QUESTION # 28
Cloud kicks wants to identify specific tier members to be used for a journey within Marketing Cloud. The company wants to encourage Loyalty Tier B customers to become Loyalty Tier A customers.
What objects must be synchronized into Marketing Cloud to achieve the segmentation for this audience.
- A. Contact, Account, and Opportunity
- B. Voucher Definition, products, and Loyalty Member Tier
- C. Contact, Member Rewards Tier, and Loyalty Member Tier and Campaign
- D. Contact Loyalty Program Member, and Loyalty Member Tier
Answer: D
NEW QUESTION # 29
What three types of vouchers can be configured in Loyalty Management?
- A. Discount Percentage
- B. Fixed Value
- C. Product or Service
- D. Gift Card
- E. Promo Code
Answer: A,B,C
NEW QUESTION # 30
A Customer Support Manager noticed that the customers support team's performance decreased since the company rolled out the Loyalty Program. The customer Support Agents complain that finding information about the Loyalty Program Member takes a lot of the time.
What is the standard solution to display the information regarding the Loyalty?
Program Member on the case detail page?
- A. Create formula fields on Case Object
- B. Develop a custom component
- C. Create a Screen Flow
- D. Embed Loyalty Member Profile Cards
Answer: D
NEW QUESTION # 31
Northern Trail Outfitters wants to show member information in its member portal hosted outside of Salesforce.
What is a prerequisite for using Loyalty APIs to fetch the member information?
- A. Create customer integration code
- B. Create a Connected App in Platform
- C. Create custom objects in Loyalty
- D. Create Data Processing jobs
Answer: A
NEW QUESTION # 32
While designing an experiential Loyalty Program, what are the two recommended objects to be used as a best practice to track what type of activity the member has with the program?
- A. Loyalty Ledger & Transaction Journal
- B. Journal Type & Journal Subtype
- C. transaction Journal Type & Transaction Journal Subtype
- D. Loyalty Member Currency & Transaction Journal
Answer: B
NEW QUESTION # 33
In which two scenarios should an Administrator use member engagement attributes?
- A. Member is eligible for 'Bonus days" if the member constantly speeds more than $500 each month for a year.
- B. Member enrolls in "welcome aboard" promotion for free surprise gift every quarter.
- C. Member attends three trainings between March 1st and April 30th to get 200 bonus points.
- D. Member buys apparel online and gets 400 bonus points if the member belongs to Gold Tier only.
Answer: A,C
NEW QUESTION # 34
An airline's Loyalty program offers several ways to accrue points, including:
* Enrollment Bonus
* Member Referral
* Flight Purchase
* Additional information on the member profile.
The Salesforce Administrator must classify the different accrual transaction journals.
What should the administrator configure to meet these requirements?
- A. Create a custom field on Loyalty Ledger object
- B. Create a Journal Type for each case.
- C. Create a Journal Subtype for each case.
- D. Create a custom field on transaction journal object
Answer: C
NEW QUESTION # 35
Which Loyalty Management Key Component should be used to quickly aggregate a high volume of data across many Loyalty Management objects?
- A. Data Processing Engine
- B. Decision Table
- C. Batch Management
- D. Quick Actions
Answer: A
NEW QUESTION # 36
Due to the point of Sales (POS) system limitations, the client purchases are sent every night to Loyalty Management as transactions.
What are two benefits a program gets by using Batch Management in this context?
- A. Process zip files full of Loyalty Transactions coming from point-of-sales systems
- B. Load large volumes of external data coming from external systems
- C. Process large volumes of transactions
- D. Tracks the status and health of batch jobs
Answer: C,D
NEW QUESTION # 37
A loyalty Program would like to set up a new process where a push notification or email will be sent to the client immediately after a voucher is added to their member account within Salesforce Marketing Cloud.
The notification message will require the "first name" and the "membership number" to personalize the message and, a custom object named
"voucher issued" with the necessary data attributes.
Which option for the entry event should be selected as the preferred implementation approach that can meet the requirements with the least amount of development effort?
- A.
- B.
- C.
- D.
Answer: D
NEW QUESTION # 38
Which two features below are supported in the reference integration between Loyalty and Commerce Cloud?
- A. Loyalty member enrollment
- B. Loyalty membership merge
- C. Loyalty member profile
- D. Resetting tier points
Answer: A,C
NEW QUESTION # 39
A Consultant will need to create a new voucher definition for a new voucher, wherever the new voucher has the requirements.
A total of two vouchers will be issued to the member.
The first voucher has a face value of $100, and the second voucher has a face value of $200.
Both vouchers must be used within three months after the first voucher's disbursement date.
The first voucher will be issued to the members over a period of a month.
Which voucher definition settings will fulfill the new voucher's requirements?
- A. Type: Fixed valued, Expiration Type: Period, Expiration Period: 90, expiration Period Unit Month, Face Value: $300, Partial Redeemable: Checked
- B. Type: Fixed valued, Expiration Type: Period, Expiration Period: 3, expiration Period Unit Month, Face Value: $300, Partial Redeemable: UnChecked
- C. Type: Fixed valued, Expiration Type: Period, Expiration Period: 3, expiration Period Unit Month, Face Value: $300, Partial Redeemable: Unchecked
- D. Type: Fixed valued, Expiration Type: Period, Expiration Period: 3, expiration Period Unit Month, Face Value: $300, Partial Redeemable: Checked
Answer: C
NEW QUESTION # 40
Universal Container have a points-based Loyalty Program and a B2C commerce website built with a Commerce built with a Commerce Cloud solution; the clients orders are already synchronized with Loyalty Management. With the every purchase, Loyalty members will earn points. The Directory wants to have traceability of every order transaction on the Loyalty Management app.
What does the Salesforce Administrator have to do?
- A. Create a custom text field in Transaction Journal object to save the order purchased by the client.
- B. Use the standard Order Lookup of the Transaction Journal Object
- C. Use standard Order Lookup on the Loyalty Ledger object
- D. Create a custom Lookup field in Transaction Journal object to save the order purchased by the Loyalty member.
Answer: B
NEW QUESTION # 41
A Loyalty Management Consultant recently created a new analytics app, but users cannot access the app.
Which two statement correctly describes hot to grant proper access on the user detail page?
- A. Assign access by checking CRM analytics plus user
- B. Assign user access to the analytics for Loyalty role.
- C. Assign the user the analytics profile for analytics for Loyalty.
- D. Assign user access to permission sets for analytics for Loyalty.
Answer: C,D
NEW QUESTION # 42
What two fields are attributed to a Loyalty Program entity in the Salesforce Customer Data Platform?
- A. Last Modified Date
- B. Current Member Count
- C. Created Date
- D. Reporting Enabled (Boolean)
Answer: A,C
NEW QUESTION # 43
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