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HP Selling HP Supplies 2019 Sample Questions:

1. You receive the following customer objection when you offer the original HP toner versus reman toner:
/ understand that remanufactured cartridges use their own toner and alt toner is the same so it doesn't realty matter.
Which technology should you mention in your response to explain that not all toner is the same?

A) ColorSphere 3 and precision black toner
B) page maximizer
C) print gauge technology
D) anti-fraud technology

2. You receive the following customer objection:
/ purchase multiple laser cartridges from you, but the price is too expensive so I'm looking elsewhere.
What is the correct way to respond?

A) may be able to look at the delivery costs and reduce the price for you. especially as you are such a loyal customer.
B) Perhaps I can look into getting you a lower price through some discount.
C) In your situation, we can offer you a higher capacity cartridge, which can actually save you up to 65%.
D) Perhaps you have the wrong printer, so let me look at an ink alternative.

3. Which supplies customer type is represented by this description?
He/she is most likely to decide based on the price of the supplies, but still sees the value of using original HP supplies. However, he/she usually shops around for the lowest price and is not loyal to just one reseller

A) Grace the lost customer
B) Sarah the loyal HP original supplies customer
C) Ethan the switcher
B Edward the shopper

Solutions: