HP HP2-I47 - Selling HP PS Lifecycle Services 2023
- Exam Code: HP2-I47
- Exam Name: Selling HP PS Lifecycle Services 2023
- Updated: Aug 04, 2026
- Q & A: 32 Questions and Answers
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| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Post-Sales and Service Management | 10% | - Delivery and support basics - Renewal and expansion opportunities |
| Topic 2: Positioning and Differentiating HP Services | 25% | - Compliance, security, and sustainability aspects - Comparison with alternative solutions - Key features and advantages of HP services |
| Topic 3: HP PS Lifecycle Services Overview | 20% | - Value proposition and business benefits - Service portfolio: plan, deploy, manage, support, retire - Definition and scope of HP Personal Systems Lifecycle Services |
| Topic 4: Assessing Customer Needs | 25% | - Mapping needs to lifecycle service offerings - Identifying customer business and IT challenges - Consultative sales approach |
| Topic 5: Proposing and Selling Solutions | 20% | - Building service proposals and pricing models - Closing sales and managing customer expectations - Communicating ROI and total cost of ownership |
1. A potential customer has asked you how HP Lifecycle Services compare to a competitor's services that they have used in the past.
What is the HP recommended way to prepare a response to this question?
A) Compile a list of issues customers have had with the competitor's services
B) List the different HP Services websites that the customer can visit for more information
C) Refer to the battlecards for the various HP Lifecycle Services
D) Visit the competitor's website to read the descriptions of their services
2. An HP Power Services Partner needs to prepare a proposal for a customer interested in HP Lifecycle Services.
The customer has specific considerations and has asked the Partner to prepare separate proposals based on different variables.
What should the Partner use to create a business case for this customer?
A) Al-based insights on the customer's industry available from HP TechPulse
B) A virtual reality (VR) environmental demo
C) The Value Management Office tool at ecosystems.US
D) HP presentation materials at HP Sales Central
3. Which statements are true about how HP Partners can sell HP Lifecycle Services? (Select two.)
A) HP Synergy Partners can attach HP Care Packs to contractual HP hardware deals.
B) Partners can combine their services with HP Lifecycle Services to create a service bundle for their customers.
C) HP Power Service Partners cannot sell HP Care Pack renewals as SKU-based services.
D) All Partners can sell HP Lifecycle Services contractually.
E) All Partners can resell HP Lifecycle Services as transactional upfront payments
4. What does HP Fix Services provide for HP Personal Systems? (Select two.)
A) Mandatory customer self-repair (offshore)
B) Operating system and firmware updates
C) Protection from manufacturer defects
D) Multiple response time options to meet customer needs
Solutions:
| Question # 1 Answer: C | Question # 2 Answer: C | Question # 3 Answer: B,E | Question # 4 Answer: B,D |
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