WGU Organizational Behaviors and Leadership (IBC1) : Organizational-Behaviors-and-Leadership exam

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WGU Organizational-Behaviors-and-Leadership Exam Syllabus Topics:

WGU Organizational Behaviors and Leadership (IBC1) Sample Questions:

1. Which conflict-resolution techniques might a manager use to control the level of conflict that has become dysfunctional?
Choose 1 answer

A) Roughing and compromise
B) Expansion of resources and confrontation
C) Authoritative command and roughing
D) Superordinate goals and altering the structural variables

2. A company is changing their work organization from employees working individually to the use of teams.
What will likely help the company develop team effectiveness?
Select one.

A) Avoiding social loafing by making sure all accountability is joint accountability.
B) Quickly developing team efficacy by assigning only complex and difficult tasks from the beginning
C) Utilizing both individual rewards and team rewards
D) Ensuring there is zero conflict among team members

3. Which dimension of the Fiedler contingency model is associated with the degrees of influence a leader has over variables such as hiring, firing, discipline, promotions, and salary increases?

A) Task structure
B) Leader-member relations
C) Leader-member exchange
D) Position power

4. An individual set a goal of selling an average of 10 items per call and making a total of 25 sales calls during the week. The individual kept a careful tally of calls and sales. At the end of the week the individual had made
25 calls and sold an average of 10.3 items per call.
Which two factors contributed to the individual's success, considering the goal-setting theory of motivation?
Select one.

A) Challenge and effort-performance expectation
B) Specificity and effort-performance expectation
C) Challenge and other-generated feedback
D) Specificity and self-generated feedback

5. What is true about the relationship between performance evaluation and motivation?
Choose 1 answer

A) The relationship is strongest when employees are not aware of the criteria used for the evaluations.
B) The relationship does not depend on the perceptual process.
C) Employees must have confidence that the effort they exert will lead to a favorable performance evaluation
D) Performance evaluations have little potential for impacting motivation.

Solutions: