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Avaya Selling Avaya Contact Center Solutions for IP Office - APSS Online Test Sample Questions:

1. Identify the supervisor capacities for Avaya IP Office Contact Center with IP500v2.

A) 50
B) 30
C) 100

2. Which are two Operational Pain Points that midsize businesses face? (Select two.)

A) End customers want to interact with the business through the channels they choose and have a seamless experience across multiple channels.
B) Midsize businesses find that their existing basic automated call distribution (ACD) and reporting systems are no longer meeting their business requirements.
C) Midsize businesses have many of the same customer experience aspirations as large enterprises, but with far smaller budgets.
D) Multichannel contact center capabilities are now a basic requirement, along with queuing, routing, tracking, and reporting of inbound, outbound, and blended calls

3. HOTSPOT
Match each product to its capability. (For each capability on the left select the corresponding product from the drop-down list.)

4. Which are four business attributes where you should propose Avaya IP Office Contact Center to a business? (Select four.)

A) The business is focused primarily on support
B) The business is social media aware, but not involved in interactions
C) The business makes IT driven decisions
D) The business requires G14 language support
E) The business is voice-centric with multichannel

5. Which are four factors that influence Avaya IP Office Support Services (IPOSS) pricing? (Select four.)

A) Duration of service
B) Number of administrators
C) Level of service
D) Number of agent/supervisor licenses
E) Type of server

Solutions: