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Salesforce Certified Platform Strategy Designer Sample Questions:

1. A strategy designer at Cloud Kicks is assigned to a new project team with mixed backgrounds from around the company.
How could a kickoff meeting help align the project team before they begin working together?

A) Outline chain of command and set ground rules for how to properly execute design thinking methodologies.
B) Create a social contract and promote a detailed plan for how to execute on the new teams charter.
C) Facilitate activities to gain an understanding of each others' skills, communication styles, and expectations.

2. Cloud Kicks has envisioned an omnichannel experience for its customers that lets them seamlessly move across devices and select from multiple communication channels when reaching out to the company. The strategy designer creates a go-to-market (GTM) strategy for this concept.
What is a core component of a successful GTM strategy?

A) Test-driven development
B) Digital marketing plan
C) Product value proposition

3. Cloud Kicks (CK) notices a significant customer churn due to a disconnect between product features and user needs.
Which course of action should CK's strategy designer propose to improve the situation"?

A) Request product owners to envision future state and provide better requirements.
B) Facilitate a co-creation workshop to help generate ideas grounded in research insights.
C) Clarify requirements and enable quality assurance teams with better acceptance criteria.

4. The strategy designer at Cloud Kicks is using a How Might We statement to frame their design challenge.
What should they do to test their statement to ensure it successfully guides their design process?

A) Launch an online survey
B) Use rapid ideation with project team
C) Test the statement with end users.

5. Cloud Kicks (CK) has a large number of customer support requests. CX as identified a need for updated documentation as part of a new customer service design, making self-service available within the experience What should be used to measure ongoing success?

A) Decreased bounce rate on document on pages
B) Increased number of Knowledge articles
C) Decreased number of customer cases

Solutions: