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IBM Case Manager V5.0 Sample Questions:

1. Select two log files that should be collected when you experience a problem with the Case Manager Administration Client? (Choose two)

A) Collect <user's home dir>/acm_configmgr_workspace/.metadata/cmac.txt
B) Collect <user's home dir>/acm_configmgr_workspace/.metadata/.log
C) Collect <user's home dir>/acm_configmgr_workspace/.metadata/acm.log
D) Collect SystemOut.log file and the install_path/CaseManagement/configure/tmp directory, where install_path is the location where the Case Manager software is installed
E) Collect <user's home dir>/acm_configmgr_workspace/.metadata/cmac.log

2. Which two must be installed if you are using IBM FileNet Case Monitor? (Choose two)

A) IBM Content Analyzer
B) Cognos Real-time Monitoring
C) WebSphere Business Monitor
D) WebSphere ILOG JRules
E) FileNet Case Analyzer

3. The Case Information Widget has a history panel that displays a list of recorded events for the cases, documents, tasks, folders and comments. Which two of the following are true for task history? (Choose two)

A) Event history of a change to a custom property on a task is not allowed
B) Event history is automatically logged for a task state change from working to completed as part of base ACM product and cannot be disabled or modified.
C) Event history of a task reassignment is allowed
D) Task event history can be added, modified, or disabled by changing the Audit Definitions on the Content Engine CmAcmCaseTask object
E) Event history is automatically logged when a task state has changed, a task is added, a task is deleted, or a task is modified.

4. You need to integrate your widgets with Case Manager widgets, but the format of the payloads are different.
Depending upon the complexity of the mismatch in payloads, what might you use to wire your widgets to the Case Manager widgets?

A) Mashup Center Data Editor Widget
B) Case Manager Toolbar Widget
C) Case Manager Command Widget
D) Mashup Center JavaScript Adapter Widget

5. Which statement best describes the key differences between case management and business process management?

A) The emphasis of case management is on designing a step by step procedure to solve a business problem; the emphasis of business process management is on designing a flexible solution for knowledge workers to solve a repeatable problem
B) Cases tend to be predictable and rely on system control or business rule based control flow
C) Cases may not always involve human participation, while a business process solution always require human interaction
D) In case management, the business problem is solved by a knowledge worker using tasks that may have been modeled; in business process management, the business problem is always solved by following a modeled process

Solutions: