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Genesys Cloud Certified Professional - Implementation Sample Questions:

1. Which button would you click to mute yourself when on a call?

A) Phone with down arrow
B) Vertical bars
C) Drop-down arrow
D) Dialpad
E) Microphone

2. You can add more than one outbound route to the contact center.

A) False
B) True

3. You want to upload a checklist to Genesys Cloud so that the Adventure Specialists can all access it to use when preparing for a new adventure. Which menu item would you click to start the upload process?

A) Chat Icon
B) Admin
C) Activity
D) Documents

4. All of the following are steps that must be completed to configure an Edge appliance. EXCEPT .

A) Configure the Edge Connectors
B) Create an Edge Group
C) Authenticate the Edge
D) Create a Site
E) Configure a trunk
F) Associate the network interface
G) Assign the Edge to a Site

5. Where can you find people in your organization and add external contacts to the organization?

A) Location
B) Directory
C) Activity
D) Documents

Solutions: