Avaya Aura® Experience Portal with POM Implementation and Maintenance : 3314 exam

Avaya 3314 Actual PDF
  • Exam Code: 3314
  • Exam Name: Avaya Aura® Experience Portal with POM Implementation and Maintenance Exam
  • Updated: Aug 30, 2025
  • Q & A: 65 Questions and Answers
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Avaya 3314 Exam Syllabus Topics:

TopicDetails
Topic 1
  • Describe the AAEP standard reporting capabilities
  • Describe the components of the POM User Interface
Topic 2
  • Describe the standard POM reporting capabilities
  • Describe the AAEP and POM architecture
  • Explain how agent scripts are created and used
Topic 3
  • Understand ICR reporting capabilities
  • Describe ICR reporting capabilities
Topic 4
  • Describe the capabilities of CMS RT Socket-based Routing
  • Use POM troubleshooting procedures and tools
Topic 5
  • Use AAEP troubleshooting isolation tools, logs and processes
  • Describe the steps to configure the EPM for Email and SMS
Topic 6
  • Explain the upgrade paths and procedures
  • Explain how agents are assigned to campaigns
Topic 7
  • Verify the prerequisites to the POM installation
  • Configure Intelligent Customer Routing (ICR)

Reference: https://www.avaya-learning.com/lms/#/training/catalog/offering/21534

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