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Authentic FSL-201 Exam Dumps PDF - Aug-2023 Updated
NEW QUESTION # 66
A Dispatcher needs to reduce the backlog of Service Appointments in different territories and focus on individual customer service preferences.
Which Scheduling Policy should the Dispatcher use?
- A. Emergency
- B. Customer First
- C. Soft Boundaries
- D. High Intensity
Answer: C
NEW QUESTION # 67
Universal Containers is implementing Work Order Management to better support its clients.
Which two approaches should the Consultant consider to create work skills for the Service Resources?
Choose TWO answers
- A. Create the work skills using Setup. Manually as Resources.
- B. Create the work skills using the Guided Setup wizard. Assign the skills to Service Resources using Guided Setup.
- C. Create the work skills using the FSL Lightning Web Component. Assign the skills to Service Resources. Add the skill to Work Types and Work Orders.
- D. Create the work skills using the FSL Lightning Managed Package wizard. Assign the skills to Service Resources. Add the skill to Work Types and Work Orders.
Answer: A,B
NEW QUESTION # 68
Universal Containers is expecting the amount of work to increase significantly over the next three weeks. They have decided to engage a new third-party Contract Provider to help with the additional work. How should a Consultant recommend Configuring the new Contractor?
- A. Create a Capacity-based Resource and give them Capacity for the next three weeks.
- B. Create a Capacity-based Resource and delete that Resource after three weeks.
- C. Create a Resource and give them 24-hour availability for the next three weeks.
- D. Create a Capacity-based Resource and give them 24-hour availability for the next three weeks.
Answer: A
NEW QUESTION # 69
Salesforce users need to read data from an external system via HTTPS request.
Which two security methods should an integration architect leverage within Salesforce to secure the integration?
Choose 2 answers
- A. Named Credentials
- B. Authorization Provider
- C. Connected App
- D. Two way SSL
Answer: A,D
NEW QUESTION # 70
Dispatches at Universal Containers want to ensure the Resource being assigned to a Work Order has the correct training. What should a Consultant implement to accomplish this requirement?
- A. Define Skills, Set up Skill Requirements, and Set up Resources Skills
- B. Set up Service Locations, Set up Location Skills, Define Work Types
- C. Set up Skill Requirements, Define Work Types, Set up Routing Rules.
- D. Define Work Types, Define Work Order Status, Set up Resource Skills
Answer: A
NEW QUESTION # 71
Universal Containers wants to track Technicians' van stock using the Salesforce Field Service mobile app a ensure that Technicians report when parts are used.
Which three data elements should a Consultant recommend tracking to support these requirements?
Choose 3 answers
- A. Inventory
- B. Products Consumed
- C. Mobile Locations
- D. Warehouse Locations
- E. Products Required
Answer: B,C,E
NEW QUESTION # 72
Optimization for the Midwest territory is set to automatically run each night for the next three days. The Dispatcher has noticed that the optimizer is leaving many Service Appointments unscheduled and has asked the Consultant to troubleshoot the issue. The Consultant notices that the Optimization Run Time per Service Appointment is set to Low in the Field Service Settings.
Which two conditions would make the Consultant consider setting the optimizer to High' Choose 2 answers
- A. The Scheduling Policy Used field is blank.
- B. Most service appointments have the same priority.
- C. The scheduling policy is producing too many candidates that qualify for each Service Appointment.
- D. The Calculate travel and breaks Field Service Setting is disabled for the Service Resource Availability work rule.
Answer: B,C
NEW QUESTION # 73
A mobile technician uses parts present in their van to complete an on-site customer installation. The technician has marked the service appointment and work order as completed. They want to record the parts used in completing the job and adjust their van stock.
Where should the technician record this information?
- A. The Product Item Transactions Related List on the Product Item
- B. The Work Order Line Item associated with the completed Work Order
- C. The Products Consumed section on the Work Order
- D. The Product Request Line Item associated with the Product
Answer: C
NEW QUESTION # 74
Northern Trail Outfitters (NTO) wants to use crews to service its customers. NTO's consultant recommends using the Crew Management tool to create and maintain the crews, and indicates that access to the tool is given via a permission set.
Which two permission sets should give a user access to the Crew Management tool?
Choose ? answers
- A. FSL Resource Permissions
- B. FSL Agent Permissions
- C. FSL Admin Permissions
- D. FSL Dispatcher Permissions
Answer: C,D
NEW QUESTION # 75
Universal Containers wants their Technicians to create an additional visit to complete unfinished work within the Salesforce Field Service mobile application.
Which approach should a Consultant recommend to meet the requirement?
- A. Define a Quick Action that creates a new Service Appointment record.
- B. Define a Quick Action that creates a new Work Order record.
- C. Define a Visualforce page that creates a new Service Appointment record.
- D. Define a Visualforce page that creates a new Work Order record.
Answer: B
Explanation:
Soft Boundaries and Customer First are two default scheduling policies that meet the requirement of committing preferred resources to accounts and providing prompt service. Soft Boundaries prioritize resources that are assigned to the same account or service territory as the service appointment. Customer First prioritize resources that have the highest customer satisfaction rating.
NEW QUESTION # 76
Universal Containers (UC) normally focuses on minimizing travel. Weather can cause situations that require expedited on-site service.
How should a Consultant recommend UC handle unplanned service during times of severe weather?
- A. Configure a new Service Level for immediate assignment.
- B. Manually flag Service Appointments as "In Jeopardy" due to weather.
- C. Configure an Emergency Policy and use the Emergency Wizard.
- D. Postpone all lower-priority jobs and extend Due Dates.
Answer: C
Explanation:
This option allows handling unplanned service during times of severe weather by creating a policy that overrides the existing scheduling policy and using a wizard to reschedule service appointments based on the emergency policy. Reference: https://help.salesforce.com/s/articleView?id=sf.fs_emergency_wizard.htm&type=5
NEW QUESTION # 77
Universal Containers has discovered that many of its Technicians' initial visits require a return visit to complete the work.
Which two approaches should a Consultant recommend to accurately track these visits?
Choose TWO answers
- A. Create a new Work Order and Service Appointment.
- B. Reschedule the Service Appointment for the new date.
- C. Create a new Service Appointment on the original Work Order.
- D. Reschedule the Work Order for the new date.
Answer: B,C
Explanation:
Creating a new Service Appointment on the original Work Order is the best option because it will allow Universal Containers to track the work that was done on the initial visit and the work that needs to be done on the return visit. Rescheduling the Service Appointment for the new date is also a good option because it will allow Universal Containers to track the date and time of the return visit.
The other two options are not as good because they will not allow Universal Containers to track the work that was done on the initial visit. Creating a new Work Order and Service Appointment would create a new record for the return visit, which would not be linked to the original Work Order. Rescheduling the Work Order for the new date would reschedule the entire Work Order, including the initial visit, which would not be accurate.
NEW QUESTION # 78
Universal containers plans to deploy field service lightning to 100 external contractors. There are 75 contractors who need access to work Orders assets mobile app, and chatter. the remaining 25 contractors are paid a commission on sales of containers and need to schedule resources.
Which license types and quantities should the consultant recommend?
- A. 25 contractors
75 contractors
25 contractors - B. 100 contractors
100 contractors - C. 25 contractors
100 contractors
Answer: C
NEW QUESTION # 79
Universal Containers is implementing Work Order Management to better support its clients.
Which two approaches should the Consultant consider to create work skills for the Service Resources?
Choose ? answers
- A. Create the work skills using Setup. Manually as Resources.
- B. Create the work skills using the Guided Setup wizard. Assign the skills to Service Resources using Guided Setup.
- C. Create the work skills using the FSL Lightning Web Component. Assign the skills to Service Resources. Add the skill to Work Types and Work Orders.
- D. Create the work skills using the FSL Lightning Managed Package wizard. Assign the skills to Service Resources. Add the skill to Work Types and Work Orders.
Answer: A,B
NEW QUESTION # 80
Northern Trail Outfitters wants to improve overall responsiveness to customers.
Which Dispatch technique should the Consultant implement to provide the greatest schedule flexibility?
- A. Leverage Resource Schedule Optimization.
- B. Enable Drip-feed to dispatch the next appointments.
- C. Configure the Auto Dispatch scheduled job.
- D. Shuffle daily work manually via the Gantt.
Answer: D
NEW QUESTION # 81
Which licensing will be required for the Field Service Schedule Optimization user?
- A. Resource License
- B. Salesforce License
- C. Scheduling License
- D. Dispatcher License
Answer: A
NEW QUESTION # 82
Universal Containers (UC) uses two contractors, Contractor 1 and Contractor 2, to perform repair work. Contractor 1 has provided services for UC for a longer period of time and is considered to have more repair work expertise than Contractor 2.
How should the Consultant configure the Contractors' experience?
- A. Assign Contractor 1 as a Preferred Resource.
- B. Assign Contractor 2 as an Excluded Resource.
- C. Assign Contractor 1 and 2 different capacities for repair work.
- D. Assign Contractor 1 and 2 different Skill Levels for repair Work Type.
Answer: D
Explanation:
Skills are records that define specific abilities or qualifications that service resources have[158]. Skill Levels are fields on the skill object that indicate the proficiency or experience of a service resource in a skill[159]. Assigning Contractor 1 and 2 different Skill Levels for repair Work Type would allow Universal Containers to configure the Contractors' experience by setting up criteria such as skill name equals repair and skill level equals high for Contractor 1 and low for Contractor 2. Assigning Contractor 1 as a Preferred Resource would not configure the Contractors' experience. Preferred Resources are optimization criteria that prioritize assigning service appointments to resources who have previously completed similar work orders or who are preferred by customers[160]. Assigning Contractor 1 and 2 different capacities for repair work would not configure the Contractors' experience. Capacities are fields on the service resource object that indicate the number of hours available for work per day or week[161]. Assigning Contractor 2 as an Excluded Resource would not configure the Contractors' experience. Excluded Resources are optimization criteria that prevent assigning service appointments to resources who are explicitly excluded by customers or dispatchers[162]. Reference: https://help.salesforce.com/s/articleView?id=sf.fs_skills_overview.htm&type=5 https://developer.salesforce.com/docs/atlas.en-us.api.meta/api/sforce_api_objects_skill_skilllevel.htm https://help.salesforce.com/s/articleView?id=sf.fs_scheduling_policies_optimization_criteria_preferred_resources.htm&type=5 https://developer.salesforce.com/docs/atlas.en-us.api.meta/api/sforce_api_objects_serviceresource_capacityhoursperday.htm https://help.salesforce.com/s/articleView?id=sf.fs_scheduling_policies_optimization_criteria_excluded_resources.htm&type=5
NEW QUESTION # 83
Universal Containers is concerned about the decrease in Asset Uptime metrics. Which two actions should a Consultant recommend?
- A. Integrate IoT data from their install base to detect asset issues.
- B. Establish a Preventative Maintenance program for their install base.
- C. Review existing contracts for obsolete provisions and requirements.
- D. Launch a feedback survey to their install base and follow up on results.
Answer: B,C
NEW QUESTION # 84
Universal Containers has an initiative to reduce their carbon footprint. What factor should a Consultant recommend using in a Scheduling Policy to meet the above requirement?
- A. Remove the Match Location Work Rule.
- B. Give the Minimize Travel Service Objective the highest weight.
- C. Add the Maximum Travel From Home Work Rule.
- D. Remove the ASAP Service Objective.
Answer: B
NEW QUESTION # 85
A developer has been tasked by the integration architect to build a solution based on the Streaming API. The developer has done some research and has found there are different implementations of the events in Salesforce (Push Topic Events, Change Data Capture, Generic Streaming, Platform Events), but is unsure of to proceed with the implementation.The developer asks the system architect for some guidance.
What should the architect consider when making the recommendation?
- A. Change Data Capture does not have record access support.
- B. Apex triggers can subscribe to Generic Events.
- C. Push Topic Event can define a custom payload.
- D. Change Data Capture can be published from Apex.
Answer: A
NEW QUESTION # 86
which two features on the dispatcher console should the consultant use to visualize rules violating service appointments?
Choose 2 answers
- A. Gantt Map
- B. Color Palettes
- C. Gantz
- D. Appointment List
Answer: C,D
NEW QUESTION # 87
A large enterprise customer operating in a high regulated industry is planning to implement Salesforce for customer facing associates in both Sales and Service, and back office staff. The business processes that Salesforce supports are critical to the business.
Salesforce will be integrated to multiple back office systems to provide a single interface for associates. Reliability and monitoring of these integrations is required as associates support customers.
Which integration solution should the architect consider when planning the implementation?
- A. Decouple back office system callouts into separate distinct services that have inbuilt error logging and monitoring frameworks.
- B. Leverage Middleware for all back office system integrations ensuring real time alerting, monitoring and reporting capabilities.
- C. Build a custom integration gateway to support back office system integrations and ensure reliability and monitoring capabilities.
- D. Architect Services in back office systems to support callouts from Salesforce and build reliability, monitoring and reporting capabilities.
Answer: B
NEW QUESTION # 88
Which two objects are required when configuring an optimization job? Choose 2? answers
- A. Work Type
- B. Polygons
- C. Service Territory
- D. Scheduling Policy
Answer: C,D
NEW QUESTION # 89
An Integration Architect has designed a mobile application for Salesforce users to get data while on the road using a custom UI. The application is secured with oAuth and is currently functioning well. There is a new requirement where the mobile application needs to obtain the GPS coordinates and store it on a custom geolocation field.
The geolocation field is secured with Field Level Security, so users can view the value without changing it.
What should be done to meet the requirement?
- A. The mobile device makes a REST API inbound call.
- B. The mobile device makes a REST Apex inbound call.
- C. The mobile device makes a SOAP API inbound call.
The mobile device receives a REST Apex callout call.
Answer: A
NEW QUESTION # 90
Universal Containers wants to reduce its mean-time-to-service.
Which three Field Service processes should a Consultant recommend to accomplish this goal? Choose 3 answers
- A. Knowledge Base
- B. Dispatching
- C. Adjust Scheduling Policy
- D. Scheduling
- E. Customer Entitlements
Answer: A,B,D
Explanation:
Scheduling, dispatching, and knowledge base are three field service processes that can help reduce the mean-time-to-service. Scheduling is the process of assigning service appointments to resources based on their availability, skills, and location. Dispatching is the process of sending service appointments to resources and tracking their status and location. Knowledge base is a repository of articles that provide information and solutions for common issues and questions.
NEW QUESTION # 91
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