[2022] Use Valid New Free C-C4H510-04 Exam Dumps & Answers
C-C4H510-04 Braindumps PDF, SAP C-C4H510-04 Exam Cram
SAP Service Cloud Certification Exam Details:
| Number of Questions | 80 |
| Exam Code | C_C4H510_04 |
| Sample Questions | SAP Service Cloud Certification Sample Questions |
| Passing Score | C_C4H510_04 - 63% |
| Reference Books | C4H440, C4H510 |
| Schedule Exam | SAP Training |
| Exam Name | SAP Certified Application Associate - SAP Service Cloud 2011 |
| Duration | 180 mins |
| Level | Associate |
NEW QUESTION 27
Which types of work distribution are possible for routing tickets in SAP Service Cloud? Note: There are 3 correct Answers to this question.
- A. Employee work distribution
- B. Service category distribution
- C. Territory work distribution
- D. Account work distribution
- E. Organizational work distribution
Answer: A,C,E
NEW QUESTION 28
Which mandatory characteristics do you need to provide when you create a cloud data source? Note:
There are 3 correct Answers to this question.
- A. Name
- B. Web service URL
- C. Description
- D. Usage
- E. Data source ID
Answer: A,D,E
NEW QUESTION 29
Which data is bidirectionally synchronized between SAP Service Cloud and SAP Field Service Management?
- A. Employees
- B. Products
- C. Tickets or Service Call
- D. Accounts
Answer: C
NEW QUESTION 30
What are the different types of mashups available in SAP Service Cloud? Note: There are 2 correct answers to this question.
- A. Internal mashups
- B. ASAP mashups
- C. URL mashups
- D. HTML mashups
Answer: C,D
NEW QUESTION 31
Which feature in user interface maintenance can be used to control the values of custom fields?
- A. Activation scoping item in administration
- B. Usage of restriction rules
- C. Code list restriction
- D. Personalization
Answer: D
NEW QUESTION 32
Which action should an administrator take to get a system bug fixed within SAP Service Cloud?
- A. Report a ticket.
- B. Create an incident.
- C. Document an influencer story.
- D. Send an e-mail to SAP Cloud Support.
Answer: B
NEW QUESTION 33
Which service objects can you assign to an installed base? Note: There are 2 correct answers to this question.
- A. Visit
- B. Maintenance plan
- C. Ticket
- D. Contract
Answer: C,D
NEW QUESTION 34
Which of the following objects can be replicated from SAP Service Cloud to SAP Field Service Management?
Note: There are 2 correct answers to this question.
- A. Registered products
- B. Service contracts
- C. Installed bases
- D. Contacts
Answer: B,D
NEW QUESTION 35
Which of the following elements can you use to restrict access to an installed base? Note: There are 2 correct Answers to this question.
- A. Territory
- B. Service organization
- C. Skills
- D. Measurement and reading
Answer: A,B
NEW QUESTION 36
When an end user logs an incident in SAP Service Cloud, which steps will be used by the administrator to manage the incident?
- A. Change the priority to escalated.
- B. Push the incident to SAP Service Cloud support.
- C. Start processing.
- D. Set up a multi-step approval process.
Answer: C
NEW QUESTION 37
Which of the following objects can you assign to an installed base at an item level? Note: There are 3 correct Answers to this question.
- A. Registered product
- B. Product
- C. Warranty
- D. Maintenance plan
- E. Text
Answer: A,B,E
NEW QUESTION 38
Which actions can be taken to see the restriction rules in access restrictions? Note: There are 3 correct Answers to this question.
- A. Set the read access to restricted.
- B. Set the access rights to display.
- C. Set the write access to restricted.
- D. Set the read and write access to restricted.
- E. Set the access rights to edit.
Answer: A,C,D
NEW QUESTION 39
A maintenance plan is created with the condition "Every 5 weeks". Based on this condition, a ticket is created on March 1, but ticket processing is delayed.
Which option should you enable on the ticket template to avoid creation of multiple tickets?
- A. Consider ticket resolved on date
- B. Consider maintenance plan condition
- C. Consider delay
- D. Consider contract status
Answer: A
NEW QUESTION 40
The status of a ticket needs to be escalated. Which tool can be used to achieve this? Note: There are 2 correct Answers to this question.
- A. Workflow rule
- B. Maintenance plan
- C. Resource scheduler
- D. Feature action within tickets
Answer: A,D
NEW QUESTION 41
Which of the following scoping questions needs to be flagged to enable automatic ticket creation based on incoming e-mails?
- A. Do you want to enable agents to respond to tickets using an external e-mail client?
- B. Do you want to enable internal memos for tickets?
- C. Do you want to support e-mail channels for corporate accounts?
- D. Do you want to download an add-in for Microsoft Outlook?
Answer: C
NEW QUESTION 42
Which action is a prerequisite to implement registered products? Note: There are 2 correct answers to this question.
- A. Purchase a license for the Registered Product
- B. Scope Registered Products
- C. Maintain Installed Base
- D. Maintain Number Ranges for Customers
Answer: C,D
NEW QUESTION 43
Which of the following features apply to time recording? Note: There are 3 correct answers to this question.
- A. You can activate the Microsoft Outlook integration for time recording.
- B. Automatic time recording can be done by clicking "Start recording" and "Stop recording".
- C. Time recording can be done online or in offline mode.
- D. Code list restrictions are not possible for the Time Type field.
- E. Time sheets can be submitted for approval.
Answer: B,C,E
NEW QUESTION 44
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