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Genesys Cloud Certified Professional - Implementation Sample Questions:

1. What additional functionality does Communicate brings to Genesys Cloud?

A) Directory capabilities, such as advanced search, profiles, and keyword searching.
B) Knowledge base features, such as FAQs and Communities.
C) Unified Communications features, such as telephony, unified messaging, voice conferencing, and auto- attendant.
D) Call center features such as ACD and scripting.

2. Which platform component manage account configuration, directory search, user membership. phone call routing, agent assignment?

A) Core Services
B) Application Services
C) Public Interface Services
D) Communication Services

3. When creating an external trunk, what protocol(s) can be selected? (Choose three.)

A) TLS
B) TCP
C) SIP
D) The default protocol
E) UDP

4. What type of trunk would you configure to connect to AudioCodes phones?

A) Phone trunk
B) External trunk
C) Network interface trunk
D) WebRTC phone trunk

5. How many types of groups are there by default?

A) 2
B) 4
C) 3
D) 5

Solutions: