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Avaya Selling Avaya Contact Center Solutions for IP Office - APSS Online Test Sample Questions:

1. Which statement is a value proposition of Avaya Contact Center Solutions for IP Office? (Selectone)

A) Provides reporting and analysis tools to track caller behavior for continuous Improvement.
B) Extends Avaya innovation in customer experience management to midsize businesses, with the simplicity and value they require.
C) Integrations, services, and assets, as well as the leveraging of open standards.
D) Provides self-service, treatment and call delivery across a SIP network and delivers a better customer experience

2. Which are three buying behaviors of typical midmarket customers? (Select three.)

A) The business has extensive internal IT support with outsourcing
B) The business uses limited customization, 1-2 Vendors
C) The business has minimal IT support, and are risk adverse
D) The business' environment is complex, customized multi-vendor, highly scaled integration critical
E) The business makes de-centralized purchase decisions
F) The business makes centralized purchase decisions

3. Which are the supported countries for Avaya IP Office Contact Center? (Select all that apply.)

A) Canada
B) US
C) UK
D) India
E) New Zealand
F) Germany
G) Australia

4. Which is an IP Office-based Midmarket contact center solution? (Selectone.)

A) Avaya Automated Chat
B) Avaya IP Office Contact Centre'
C) Avaya AuraRegister Contact Center Suite for Midsize Enterprise
D) Avaya Interaction Center

5. Which statement is a value proposition of Avaya Contact Center Solutions for IP Office? (Select one.)

A) They provide self-service, wait treatment, and call delivery across a SIP network and deliver a better customer experience.
B) They provide speech and multichannel automation which enables new significant opportunities for automation, driving a significantly increased return on investment.
C) Are optimized for use with IP Office software, enable blended multichannel capabilities that help improve customer experiences to increase revenue and customer lifetime value, while improving agent efficiency to reduce cost.
D) Can host both outbound campaigns and communication, as well as. selfserviceapplications to simplify and accelerate service creation, lower operating costs, and reduce total cost of ownership.

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