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Genesys GCP-GC-IMP Exam Syllabus Topics:
| Section | Weight | Objectives |
| Routing and Contact Center Configuration | 25% | - Inbound and Outbound Routing
- 1. Call Routing
- 2. Email and Message Routing
- Queue Management
- 1. Routing Methods
- 2. Queue Configuration
|
| Telephony and Infrastructure | 25% | - Telephony Configuration
- 1. Sites and Locations
- 2. Trunks and External Connections
- 3. Phone Management
- Number Management
- 1. DID Configuration
- 2. Extension Management
|
| Organization Setup and Administration | 20% | - Security Configuration
- 1. Access Control
- 2. Authentication Methods
- Initial Configuration
- 1. User Management
- 2. Roles and Permissions
- 3. Organization Settings
|
| Architect and Automation | 15% | - Flow Design
- 1. Inbound Call Flows
- 2. IVR Configuration
- 3. Reusable Tasks
|
| Monitoring, Reporting and Troubleshooting | 15% | - Performance Monitoring
- 1. Analytics and Reporting
- 2. Quality Management
- Troubleshooting
- 1. Routing and Configuration Issues
- 2. Telephony Diagnostics
|
Genesys Cloud Certified Professional - Implementation Sample Questions:
1. Calling Name and Address can be overridden.
A) False
B) True
2. You have just added a new document to Genesys Cloud so that everyone within the organization can access it when needed. What must you do to ensure that users can find the document when they want to access it?
A) Number the documents in such a way that this one appears at the top of the list.
B) Add meaningful tags to the document.
C) Add a priority of "high" to this document.
D) Make sure you name the document in a way that is easy to search for.
3. Select the Access level permission types for workspace membership. (Choose three.)
A) Read Only
B) Full Access
C) Collaborator
D) Partial
E) Contributor
F) Write Only
4. What Genesys Cloud configuration option provides a way to ensure that phones of a specific make and model are all deployed with the same settings?
A) Managed IP Phones
B) Default Station configuration
C) IP Phone Templates
D) Base Settings
5. How many types of groups are there by default?
A) 2
B) 4
C) 3
D) 5
Solutions:
Question # 1 Answer: B | Question # 2 Answer: B | Question # 3 Answer: A,B,E | Question # 4 Answer: D | Question # 5 Answer: A |