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Pegasystems Pega Certified System Architect (PCSA) 86V1 Sample Questions:

1. HOTSPOT
In the Answer Area, select the appropriate correspondence configuration for each type of content.

2. A customer calls to apply for a new bank account. The customer service representative (CSR) needs to perform an assignment named Select Account Type. During the discussion, the customer can request written information regarding different account types. Select the case lifecycle design that satisfies this requirement.

A) Add a router to the Select Account Type assignment.
B) A user view for requesting information to the Select Account Type assignment.
C) Add an optional action to the stage that contains the Select Account Type assignment.
D) Add a case-wide optional action.

3. In a claims application, customers can file home insurance claims. Each claim contains a list of items of loss.
Depending on circumstances, some claims are investigated for potential fraud in parallel to the actual claim process.
Which two entities would you model as case type? (Choose two.)

A) Fraud investigation
B) Customer
C) Claim
D) Items of loss

4. You are developing a case type to process visa applications. As part of the process, applicants
need to schedule an interview with the consulate. A child Interview case is created for the interview
process and assessment.
Following the interview, it typically takes 48 hours for the consulate to reach a decision. For the visa case to proceed to applicant notification, the Interview case needs to be resolved.
How do you configure a case type to achieve the required behavior?

A) Add a Create Case step that creates the Interview child case. Following this step, add a Wait step that pauses the parent case until 48 hours have elapsed.
B) Add a Create Case step that creates the Interview child case. There is no need to add a Wait step.
C) Add a Create Case step that creates the Interview child case. Following this step, add a Wait step that pauses the parent case until the interview case reaches a status of Resolved and after 48 hours have elapsed.
D) Add a Create Case step that creates the Interview child case. Following this step, add a Wait step that pauses the parent case until the Interview case reaches a status of Resolved.

5. An online car parts business wants customers to find parts easily. You are asked to implement the following requirement: Customers must select a make, model, and year to initiate a vehicle-specific search .
How do you configure the data storage in the application to implement the requirement?

A) Configure a static list of the make, model, and year vehicles.
B) Configure a data page to store the make, model, and year data.
C) Configure a local data storage of the make, model, and year of the vehicle.
D) Configure a connection to a system of record using the External Database Mapping Wizard.

Solutions: