Microsoft MB7-848 - NAV 2009 Service Management

Microsoft MB7-848 Actual PDF
  • Exam Code: MB7-848
  • Exam Name: NAV 2009 Service Management
  • Updated: Aug 08, 2026
  • Q & A: 50 Questions and Answers
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Microsoft MB7-848 Exam Syllabus Topics:

SectionWeightObjectives
Topic 1: Service Items and Components20%- Creating and managing service items
  • 1. Registering installed components
    • 2. Replacing and upgrading components
      • 3. Tracking service item history
        Topic 2: Service Contracts and Agreements20%- Creating and managing service contracts
        • 1. Contract renewals and terminations
          • 2. Contract billing and pricing
            • 3. Coverage and exclusion rules
              Topic 3: Setup and Configuration of Service Management25%- Service Management setup
              • 1. Service policies and default values
                • 2. Service item groups and components
                  • 3. Fault codes, symptom codes, and resolution codes
                    • 4. Warranty and contract templates
                      Topic 4: Service Orders and Calls25%- Creating, scheduling, and dispatching service orders
                      • 1. Resource assignment and skill matching
                        • 2. Completing and closing service orders
                          • 3. Registering service hours, parts, and expenses
                            Topic 5: Invoicing and Reporting10%- Generating service invoices
                            • 1. Integration with Finance and Inventory
                              • 2. Service analytics and reports

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