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EXIN IT Service Management Foundation based on ISO/IEC 20000 (ITSM20F日本語版) Sample Questions:

1. セキュリティ管理プロセスの目的は何ですか?

A) IT スタッフの情報セキュリティを効果的に管理するため
B) あらゆるサービス活動において情報セキュリティを効果的に管理すること
C) 重要なサービスのみの情報セキュリティを効果的に管理するため
D) サービス活動の財務管理に関連する情報セキュリティを効果的に管理するため

2. インシデントがサービスデスクに報告されると、どのようなデータが記録されますか?

A) 変更要求 (RFC) を承認する人の名前
B) 問題を処理した担当者の名前
C) インシデントを報告した人の名前
D) 構成管理データベース (CMDB) に変更を実装する権限のある人の名前

3. サービス品質を定義するものは何ですか?

A) プロバイダーと顧客が事前に評価できる一連のアクティビティ
B) コスト効率の高いサービスの提供
C) 明示された顧客の要件と期待を満たす
D) 99.999% の継続的な可用性レベルの達成

4. スタッフはサービス管理の関連側面についてトレーニングを受ける必要があります。トレーニングに関してどのような情報を保持する必要がありますか?

A) 各個人の時系列のトレーニング記録
B) 各従業員の今後のすべてのトレーニング コースの記録
C) 能力に適合するすべての可能なトレーニング モジュールの概要
D) 従業員ごとのすべての個人情報の概要

5. できるだけ早くサービスを回復する責任はどのプロセスに含まれますか?

A) インシデント管理
B) ITサービス継続管理
C) 可用性管理
D) 問題管理

Solutions: