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HP LaserJet Solutions Sample Questions:

1. A customer calls and reports receiving the message: 13.02.00 JAMS IN RIGHT DOOR. She does not see any paper in the paper path. What should you do first to help the customer clear the jam?

A) Ask the customer if they have been using supported media in Tray 1.
B) Ask the customer to open the right door to see if there is a paper jam.
C) Check the User Guide or Service Manual for information on clearing the jam.
D) Determine if the product has a c-path or an s-path and repair the jam accordingly.

2. Certpaper.com has a LaserJet 4000 printer. He wants to configure the alerts option to help him be aware of printer functionality when he is in a different location. How can this be done?

A) this cannot be done, remote monitoring of functionality is not possible
B) this cannot be done, errors can only be checked through the control panel
C) the alerts can be configured from the Embedded Web Server, it will trigger an email about any printer issues
D) the alerts can be configured from WebJetAdmin, and it will trigger an email about any printer issues

3. You are changing the LaserJet's IP address to a static IP via the Embedded Web Server (EWS) and lose the connection. What should you do?

A) Configure the address manually through the Control Panel.
B) Nothing, this is a normal occurrence.
C) Attempt to reacquire EWS as you did originally.
D) Reboot the LaserJet printer and try again.

4. A technician can fix paper jams. Preventing them is the responsibility of the users. What is the technician's prevention role? (Select two.)

A) bringing the cause of a jam to the customer's attention and instructing the customer on how to keep it from happening again
B) telling the customer that noncompliance with media specification guidelines can void the warranty
C) fixing the jam and leaving the site as soon as possible so as not to disturb the customer's operations
D) ensuring that the customer understands that jams are unavoidable and to call if it happens again

5. You arrive at a customer location and inspect a LaserJet printer. The display is blank and no motors or fans are running. What should you do first to isolate the cause of this failure?

A) Test the main fan to ensure thermal tolerances are within specifications.
B) Inspect power supply fuse continuity.
C) Check physical power plug connections.
D) Inspect for a loose I/O or internal cable connection.

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