Salesforce FS-Con-101 - Salesforce Certified Field Service Consultant

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Salesforce FS-Con-101 Exam Syllabus Topics:

Salesforce Certified Field Service Consultant Sample Questions:

Question 1

Optimization for the Midwest territory is set to automatically run each night for the next three days. The Dispatcher has noticed that the optimizer is leaving many Service Appointments unscheduled and has asked the Consultant to troubleshoot the issue. The Consultant notices that the Optimization Run Time per Service Appointment is set to Low in the Field Service Settings.
Which two conditions would make the Consultant consider setting the optimizer to High? Choose 2? answers

A. The Calculate travel and breaks Field Service Setting is disabledfor the Service Resource Availability work rule.
B. Most service appointments have the same priority.
C. The Scheduling Policy Used field is blank.
D. The scheduling policy is producing too many candidates that qualify for each Service Appointment.

Question 2

Universal Containers (UC) schedules jobs that require multiple steps when on-site. UC wants to add a new status to theexisting status flow.
Which two configurations should the Consultant set up to meet this requirement?
Choose ? answers

A. Add new Status to the Service Appointment.
B. Add new Status to the Case.
C. Add new status to Status Transitions.
D. Add the Status Transitions to the Technicians' Profile.

Question 3

Which configuration can Universal Containers use to brand the Salesforce Field Service mobileapp?

A. Company style sheets
B. Company address
C. Company logo
D. Company colors

Question 4

Universal Containers Technicians frequently need to request more parts from another inventorylocation when stock runs low.
How can Universal Container Technicians achieve this for each product requested?

A. Create a Shipment and a Product request line item.
B. Create a Product Consumed and a Produc request line item.
C. Create a Work Order Line Item and a Product request line item.
D. Create a Product Request and a Product request line item.

Question 5

A consultant has implemented user territories at Northern Trail Outfitters (NTO) in a private sharing model. A new Midwest Service Territory has been created.
Which two actions should NTO take to givethe dispatcher access to all relevant Midwest records? Choose 2 answers

A. Create a new user territory associated with the Service Territory and dispatcher.
B. Configure and run the User Territory Sharing Job in Field Service Settings.
C. Add the resources assigned to the Service Territory's Member related list.
D. Assign a new user territory and add each of the assigned service resources.

Solutions: