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EXIN ITIL Foundation V 3.0 & ITIL Foundation Sample Questions:

1. What should a service always deliver to customers?

A) Value
B) Applications
C) Infrastructure
D) Resources

2. Which one of the following statements BEST describes a definitive media library (DML)?

A) A secure library where definitive authorized versions of all media configuration items (CIs) are stored and protected
B) A database that contains definitions of all media CIs
C) A secure location where definitive hardware spares are held
D) A secure library where definitive authorized versions of all software and back-ups are stored and protected

3. Which one of the following is NOT an aim of the change management process?

A) To deliver and manage IT services at agreed levels to business users
B) To ensure that changes are recorded and evaluated
C) To ensure that all changes to configuration items (CIs) are recorded in the configuration management system (CMS)
D) To ensure the impact of changes are understood

4. Which of the following are within the scope of service asset and configuration management?
1.Identification of configuration items (CIs)
2.Recording relationships between CIs
3.Recording and control of virtual CIs
4.Approving finance for the purchase of software to support service asset and configuration management

A) 3 and 4 only
B) 1, 2 and 4 only
C) 1, 2 and 3 only
D) All of the above

5. In which core UIL publication can you find detailed descriptions of service catalogue management, information security management, and supplier management?

A) Service design
B) Service strategy
C) Service transition
D) Service operation

Solutions: