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ISQI ISTQB Certified Tester-Foundation Level - Usability Testing Sample Questions:

1. Which of the following statements about usability test scripts is wrong?

A) It contains answers to the test questions.
B) It is a checklist used by the moderator of a usability test.
C) It contains pre-session interview questions.
D) It contains post-session interview questions.

2. You are asked to evaluate the usability of a software application for a law firm. Due to time and budget constraints, it is not possible to include users in the evaluation process.
Which of the following is a valid approach for evaluating the usability in this case?

A) Usability Review
B) Accessibility Evaluation
C) Usability testing
D) User surveys

3. You're redesigning the web shop of a customer and found out that they are using legacy web design techniques like HTML tables for design matters, making the website hard to be operated using alternative input and output devices (e.g. screen readers).
Which kind of risk is most likely to occur?

A) Accessibility risk
B) User experience risk
C) There's no risk predictable
D) Usability risk

4. A large customer complained that a business application developed by your company sometimes transfers the wrong amount of money to clients, although there are no complaints of the actual users. The expected amount differs from the actually transferred amount by a factor of 10 or 100. After analyzing the log files, you found out that the application itself works fine. The problem seems to be caused by confusing text fields and labels for the decimal place, leading to user errors.
Which usability risk should be reasonably addressed for the next release?

A) Users resist using a software product which is essential for their daily work because it lacks usability
B) Increased liability through risk to financial loss caused by a poorly designed or deceptive user interface
C) Users buy the software product but repeatedly need to call support because they don't understand how to use it
D) Users won't buy or use the software product because it lacks effectiveness, efficiency or satisfaction

Solutions: