Salesforce Arch-302 - Salesforce Certified B2C Solution Architect
- Exam Code: Arch-302
- Exam Name: Salesforce Certified B2C Solution Architect
- Updated: Oct 12, 2026
- Q & A: 154 Questions and Answers
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Salesforce Arch-302 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Discovery and Customer Success | 27% | - Facilitate customer engagement and requirement gathering
|
| Operational Excellence | 23% | - Monitor and optimize platform operations
|
| Multi-Cloud Architecture | 28% | - Design scalable Salesforce multi-cloud solutions
|
| Implementation Strategy | 22% | - Plan deployment and delivery methodology
|
Salesforce Certified B2C Solution Architect Sample Questions:
Question #1
A company Is implementing B2C Commerce, Service Cloud, and Marketing Cloud. The company Is based in Europe and needs to be compliant with GDPR.
Which two design implementations should a Solution Architect use to ensure GDPR compliance?
Choose 2 answers
- A. Use email addresses, SMS, or other channel addresses as the contact key {subscriber key) in Marketing Cloud
- B. Set tracking site preference for each storefront
- C. Use a Salesforce record ID as a single unique identifier to apply across channels and clouds
- D. Set field-level encryption across B2C Commerce, Marketing Cloud, and Service Cloud
Correct Answer: C,D 🗳️
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Question #2
A global merchant plans to use B2C Commerce, Service Cloud, and Marketing Cloud to support the shopper experience. They also plan on using Marketing Cloud Connect to integrate Service and Marketing Clouds and the Service Cloud Connector for B2C Commerce. The customers will receive SMS messages through Mobile Connect. One of the key requirements is to enable consent and profile management across the clouds.
Which two recommendations should a Solution Architect make as part of the solution?
Choose 2 answers
- A. Shopper consent in B2C storefronts will sync to Service Cloud when person accounts are used
- B. Profile changes in B2C Commerce will sync to Service Cloud when person accounts are used
- C. Service Cloud profile data can be configured to sync to the Marketing Cloud profile center
- D. SMS opt-in will sync with Service Cloud when contact ID is the subscriber key in Marketing Cloud
Correct Answer: B,D 🗳️
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Question #3
A luxury retailer is about to implement B2C Commerce and Marketing Cloud for their online presence. They are well known for being open with their customers when it comes to their customers' purchases. For example, if a customer asks for a record of their recent purchases, they provide it very quickly within their stores. They would like this to reflect in their online presence as well.
Given that requirement and the requirement to adhere to global data privacy acts, what are two out-of-the-box features the retailer should enable across these clouds when it comes to providing customers access to their own data?
Choose 2 answers
- A. Use the Customer Data Portability report in Marketing Cloud to create a report containing subscriber data related to a single customer.
- B. Use the Contact Data Portability report in Marketing Cloud to create a report containing subscriber data related to a single contact.
- C. Use the Customer Data Snapshots report in Commerce Cloud to create a report containing purchaser data related to a single customer.
- D. Use the Contact Data Snapshots report in Commerce Cloud to create a report containing purchaser data related to a single contact.
Correct Answer: B,C 🗳️
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Question #4
Universal Containers (UC) is working on an initial release of Service Cloud and B2C Commerce. The UC management team is excited about the new features and wants to go to market with the new solution as soon as possible even though the requirements are not completely mapped out.
A Solution Architect is asked to evaluate when UC can go live with a new B2C Commerce site, automated chatbots, Einstein case classification, Service Cloud Voice, and analytics.
How should a Solution Architect respond to the management team's request to help formulate a roadmap for these new capabilities?
- A. Ask to follow the management team for a week to gain a better understanding of how they work and what information they need to formulate their roadmap.
- B. Ask each member of the management team about their top three concerns, and use it to formulate the roadmap.
- C. Facilitate a workshop with the development team and create a list of prioritized user stories that can then be used to create a detailed roadmap.
- D. Facilitate a workshop with the management team, applying the relationship design process to create a roadmap aligned to business objectives.
Correct Answer: D 🗳️
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Question #5
Northern Trail Outfitters (NTO) wants to bring data from across all parts of their Salesforce Customer Success Platform Into the Marketing Cloud account. A Solution Architect recommends using Synchronized Data Sources In Contact Builder and Marketing Cloud Connect to Integrate multiple business units In their account.
Which API does the Solution Architect need to use with Marketing Cloud Connect for this integration?
- A. SOAP API
- B. REST API
- C. Streaming API
- D. Tooling API
Correct Answer: A 🗳️
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