Apple 9L0-010 - Macintosh Service Certification Exam

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Apple 9L0-010 Exam Syllabus Topics:

Apple Macintosh Service Certification Sample Questions:

1. You are about to replace a MacBook Air (13-inch, Late 2010) logic board. Which of the following is the most important step you should take immediately after removing the bottom case?

A) Install the battery cover.
B) Remove the thermal module.
C) Remove the hard drive.
D) Remove the battery.

2. Which THREE of the following probing questions are most appropriate to ask the customer when troubleshooting AirPort issues? SELECT THREE

A) Are any hubs, routers, or other computers connected to the network?
B) Are just wireless computers affected?
C) What is the resolution of the computer's display?
D) Are wired computers affected as well?
E) What is the computer's processor speed?
F) How much RAM do you have installed?

3. Which of the following scenarios would be most appropriate to use Apple Service Diagnostic?

A) You need to verify that all installed applications have been updated.
B) You want to check a Mac for accidental damage.
C) You want to verify product functionality after a repair.
D) Your customer wants to run diagnostics on his Mac Pro.

4. If the embedded battery with exposed cell packs from a MacBook Air (Late 2010) is dropped during service, it should always be replaced.

A) False
B) True

5. If you are unable to find the password for an AirPort Extreme or Express Base Station, you should perform a _______.

A) Soft reset
B) Hard reset

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