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Avaya Oceana® Solution Support Sample Questions:

1. When a call is transferred from Avaya Aura Experience Portal to Communication Manager Ingress VDN, what information is passed inside the UUI header? (Choose two.)

A) Context ID
B) Call ID
C) Call Ref ID
D) Session ID
E) UCID

2. An administrator logs in to ED admin console to check the current interactions status and finds an ED instance with Event Type "ROUTE_CONTACT_SMS".
How is the event type mapped to the SMS channel In Avaya Oceana?

A) The Event Type Is mapped to the SMS snap in name, which is configured in SMS Configuration through the Omni channel administration utility.
B) The Event Type is mapped to the tag, which is configured in SMS Configuration through the Omni channel administration utility.
C) The Event Type is mapped to the workflow name, which is configured in SMS Configuration through the Omni channel administration utility.
D) The Event Type is mapped to the route point, which is configured in SMS Configuration through the Omni channel administration utility.

3. While troubleshooting Avaya Aura Experience Portal through the Experience Portal Management Platform, how can you confirm if the Avaya Oceana application is working properly?

A) Check the Port Distribution and confirm if the Experience Portal channels are In-service.
B) Check the VOIP connection and verify if the Experience Portal Is integrated to the correct Session Manager,
C) Edit the Avaya Oceana application and click on "Verify" to check if you have reached the application successfully.
D) Verify if the Avaya Oceana application URL is mapped to the correct DNIS or application number.

4. Which statement describes the function of the Unified Collaboration Model (UCM)?

A) It is a normalized model for all resources and Interactions that provides states for resources and interactions.
B) It is an agent selection component based on attribute matching across all channels.
C) It is an engine for tracking and maintaining the end-to-end context of Omni-channel interactions.
D) It is an enterprise workflow model to orchestrate the omni-channel Interaction flow.

5. When troubleshooting issues related to alarms and events raised by Context Store, which log location needs to be checked?

A) /var/log/Avaya/eventing/attivemq.log
B) /var/log/Avaya/cs/evenUog
C) /vat/log/Avaya/services/event.log
D) /var/log/Avaya/dcm/event.log

Solutions: