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Avaya Midsize Solution Design Sample Questions:

1. Refer to the Scenario: IT-FAC.

For this customer, you have decided to install High Availability (HA. for the Session Border Controller for Enterprise (SBCE) with 15 SIP trunks.
In addition to the hardware, which licensing is required for this solution?

A) 15 Standard licenses; since HA Is included with the Standard license
B) 15 Standard licenses and 15 Standard HA licenses
C) 30 Standard licenses; since you need to duplicate the Standard licenses for HA
D) 15 Standard licenses and 15 Advanced licenses; since HA requires Advanced licenses

2. Refer to the Scenario:
Bittersweet Coffee Company (BCC).

Your initial bid response has been designed to meet only the customer's stated needs from the RFP.
Which feature brings added value to your solution without incurring any additional cost to the customer?

A) Centralized management of wired network switches
B) Meet-me audio conferencing
C) HTML based call accounting reports
D) On demand call recording and reporting for any user

3. Your customer wants to edit the standard reports.
In addition to the Basic Avaya Call Reporting license, what is required to allow your customer to change some of the 50 standard reports?

A) Realtime
B) Recording Library
C) Custom reports
D) Agent Dashboards

4. A customer wants the helpful tool that Is available to create marketing surveys In Avaya Contact Center Select (ACCS).
Which component Is used to create surveys In ACCS?

A) Outbound Campaign Management Tool
B) Orchestration Designer
C) Proactive Outreach Manager
D) Communication Control Toolkit

5. Refer to the exhibit.

How does the Avaya Contact Center Select (ACCS) route contacts based on business logic to supported endpoints?

A) Through IP Office, controlled by CCMS and anchored In the Media Server: A-6-2-5
B) Through IP Office, controlled by CCMS and routed to the phoneset directly: A-6-2-B
C) To IP Office and anchored In IP Office: A-6
D) Through IP Office, controlled by CCT and anchored In IP Office: A-6-1-7

Solutions: