Avaya 33810X - Avaya Aura® Contact Center Solution Design Exam
- Exam Code: 33810X
- Exam Name: Avaya Aura® Contact Center Solution Design Exam
- Updated: Jun 03, 2026
- Q & A: 50 Questions and Answers
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1. Refer to the exhibit.
AACC routes contacts based on business logic to any SIP addressable endpoint.
Which statement about AACC Voice Contact is true?
A) It Is anchored In the Media Server.
B) It Is anchored in the Session Manager.
C) It Is anchored In the Media Processing Platform.
D) It Is anchored In the G450.
2. A design specialist prepares for a customer presentation with a diagram, and needs to understand the differences between Logical and Functional Architecture, What is the purpose of the Logical Architecture Diagram?
A) As a highly symbolic layered description of a system based upon different actions or processes, it is commonly used as a reference point for discussion given the lack of details.
B) It IS a superset diagram which simultaneously portrays an end-state vision, a design ready for Implementation, the components of the bill of materials, and It is used to accelerate the sales cycle.
C) It highlights the logical flow within a network, without describing the physical Interconnection, and It Is ideally suited to explaining call/service flows or other Interactions.
D) It depicts the entire network and its functions as Individual nodes, and It Is highly effective In communicating the totality of a particular concept.
3. The CEO of a service company wants context rich information that Is Important for better customer experience.
Which development platform allows customers to add new capabilities to their solution?
A) Avaya Performance Applications Platform
B) Avaya Experience Portal Platform
C) Avaya Breeze™
D) Avaya Applications Platform
4. AMR Medicure wants to help their consumers If they have trouble doing searches on the AMR Medicure Web pages.
Which solution would meet AMR's requirements?
A) Web Chat Snap-In
B) Co-Browsing Snap-In
C) Context Store Snap-In
D) Presence Snap-In
5. The IT manager installed AACC on virtualized servers. Which identifier is used for the creation of licenses?
A) Customer name
B) MAC address
C) Host ID
D) IP address
Solutions:
| Question # 1 Answer: B | Question # 2 Answer: D | Question # 3 Answer: B | Question # 4 Answer: A | Question # 5 Answer: A |
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