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Avaya Workforce Engagement Support Certified Sample Questions:

1. What is configurable in Enterprise Manager?

A) WFM shifts
B) Integration Services
C) Work patterns
D) QM functions

2. In the archive configuration, which service runs on a Recorder or standalone Central Archive service and performs the actual archive activity?

A) Recorder Archiver Service
B) Archive Database
C) Content Server
D) Archive Web Service

3. A rule triggers recording when the supervisor is either Supervisorl or Supervisor2 if the call is placed on hold more than three times and if the entire call is longer tan 20 minutes (1,200 seconds). This id an example of which Recording Rules criteria?

A) Condition
B) Attribute
C) Schedule
D) Rule

4. Which documentation category covers the Avaya Workforce Engagement install and configure process up to the successful SAT on the customer site?

A) Implementation guides.
B) End-user guides
C) Deployment reference guides.
D) Product document guides

5. Which statement about Central Archive is true?

A) It uses campaigns (rules) to determine which recordings to archive.
B) It archives 100% of recordings (Compliance).
C) It pulls and archives specified recordings from a local recorder only.
D) The archive role resides on the recorder.

Solutions: