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Oracle Fusion Service 2026 Implementation Professional Sample Questions:

1. What three things should you perform to show product images in the Product Picker component in Digital Customer Service (DCS)?

A) Add images as the product image will not be pulled from Engagement Cloud.
B) Add the Product object to your DCS application.
C) Configure products groups and product items in Engagement Cloud.
D) Add product ID(s) to the database component.

2. Digital Customer Service application configuration settings in json.cfg include which four options?

A) Service request links
B) Knowledge management language locales
C) Default communication preferences
D) Knowledge management article links
E) Default timezone
F) Default chat channel preferences
G) Product and category filtering
H) Default notification preferences

3. Your customer has warned you that non-English speakers are going to get access to articles but all your articles are written in English.
Which option allows the customer to address the problem, so that all users can get articles in their native language?

A) Deploy the Auto-Translate option on existing articles and turn on the "auto-Translate new articles" feature.
B) Modify the original base locales of the articles to match the target language.
C) Enable new locales for the languages to be used and provision designated users to translate the articles.
D) Diagnose the usage of the articles to eliminate all nonused documents to avoid unnecessary translations.

4. Your customer asked you to modify the default severity value for new service requests.
Which three steps should you follow to make the change?

A) Select the profile SVC_SR_DEFAULT_SEVERITY_CD.
B) Lock the Profile Option for editing.
C) Select View > Detach.
D) Modify the Profile Value and save.
E) Navigate to Setup and Maintenance > Service > Service Request > Manage Service Request Profile Options.
F) Unlock and publish the new selected profile value.

5. Which two are true characteristics about the lifecycle of a service request?

A) "Closed" status is set by an automatic job after a specified number of days.
B) Users can reopen a service request when the status is set to "Closed".
C) "Customer working" is one of the five seeded status types.
D) Users can reopen a service request when the status is set to "Resolved".
E) If required, users can manually set the "Closed" status for a service request.

Solutions: