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IBM Fundamentals of Applying Tivoli Service Delivery and Process Automation Solutions V3 Sample Questions:

1. What is one aspect of the environment that is important for sizing an IT service management solution?

A) quantity of people involved in the service management processes
B) IT processes in use
C) types of security protocols in use
D) IT staff certifications

2. Which two communication modes are supported to allow integration with IBM SmartCloud Control Desk? (Choose two.)

A) UDP protocol
B) Java Message Service messaging
C) Command Line Interface
D) XML and flat files
E) CORBA

3. After implementing IBM SmartCloud Control Desk, customer Key Performance Indicators show there are a large number of reoccurring incidents. This is a sign that one of the processes is not efficient. Which process is it?

A) Problem Management
B) Incident Management
C) Request Fulfillment
D) Change Management

4. A customer is planning to implement an IBM SmartCloud Control Desk solution. When should it be recommended to use IBM provided pre-installed VM images?

A) When there will be more then 50 concurrent users, and the customer wants to have multiple JVMs.
B) When there will be more then 50 concurrent users, and time to value is critical for the project.
C) When there will be no more then 50 concurrent users, and time to value is critical for the project.
D) When there will be no more then 50 concurrent users, and the customer wants to reuse an existing database environment.

5. Given that an implementation of IBM SmartCloud Control Desk is integrated to a compatible LDAP system, how would the system administrator modify the access privileges of a problem manager?

A) Modify the profile information access which the problem manager can change on their own
B) Use the Problem Management module in the IBM SmartCloud Control Desk
C) Use the Security module in IBM SmartCloud Control Desk
D) Alter the security properties in the LDAP system using an LDIF update

Solutions: