Peoplecert ITILFNDv5 - ITIL Foundation (Version 5)

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Peoplecert ITILFNDv5 Exam Syllabus Topics:

Peoplecert ITIL Foundation (Version 5) Sample Questions:

1. What does ITIL emphasize as a key difference between Value stream mapping' and Value stream management?

A) Mapping focuses on cost control, while management focuses on risk avoidance
B) Mapping applies to services, while management applies to products
C) Mapping is used only for reporting, while management is used only for auditing
D) Mapping identifies how value flows, while management ensures the value stream performs effectively over time

2. Which of the following is a necessity to a successful service level agreement (SLAs)?

A) Vague targets, such as those related to user experience, should be avoided
B) The language and terms used in the SLA should be commonly understood by all parties
C) Base the SLA on system-based metrics that are useful to the service provider
D) In order to promote consistent service, they should be carried forward, unchanged, from one year to the next

3. A good way to apply the ITIL guiding principle 'keep it simple and practical' is to:

A) Adopt a practice which is easy to follow
B) Understand that fast does not mean incomplete
C) Communicate so that the audience will hear
D) Re-use nothing from the current state

4. What is the MAIN purpose of the 'discover' activity?

A) To secure and allocate resources efficiently
B) To develop and test digital productsTo develop and test digital products
C) To maintain and monitor digital products
D) To align product capabilities with consumer needs and strategy

5. How do value chain activities support an organization's purpose?

A) By documenting all the regulatory requirements
B) By translating the organization's purpose into activities that create value
C) By prescribing specific tools and technologies for service management
D) By defining the organization's governance and compliance framework

Solutions: