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EXIN ITILFND_V4 Exam Syllabus Topics:

EXIN ITIL 4 Foundation Sample Questions:

1. Which is included in the purpose of the 'change enablement' practice?

A) Ensure that risks have been properly assessed
B) Plan and manage the full lifecycle of all IT assets
C) Record and report selected changes of state
D) Make new and changed services available for use

2. Which guiding principle considers how the steps of a process can be performed as efficiently as possible?

A) Focus on value
B) Optimize and automate
C) Think and work holistically
D) Start where you are

3. Which of the following includes configuring components and activities to facilitate outcomes for stakeholders?

A) Service relationship management
B) Service consumption
C) The service value system
D) The 'release management' practice

4. When considering the type of relationship required with other organizations involved in the design and delivery of services, which dimension of service management are you utilizing?

A) Partners and suppliers
B) Information and technology
C) Value streams and processes
D) Organizations and people

5. Which of these activities is carried out as part of 'problem management'?

A) Diagnosing and resolving incidents
B) Escalating incidents to a support team for resolution
C) Creating incident records
D) Trend analysis of incident records

Solutions: