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EXIN ITIL Foundation Sample Questions:

1. Which process is responsible for ensuring that appropriate testing takes place?

A) Release and deployment management
B) Service asset and configuration management
C) Service level management
D) Knowledge management

2. Which one of the following activities does application management perform?

A) Ensuring that the required functionality is available to achieve the required business outcome
B) Defining where the vendor of an application should be located
C) Agreeing the service levels for the service supported by the application
D) Deciding who the vendor of storage devices will be

3. The 'multi-level SLA' is a three-layer structure. Which one of the following layers is NOT part of this type of SLA?

A) Corporate level
B) Configuration level
C) Customer level
D) Service level

4. Which is the CORRECT list of metrics to support CSI activities?

A) Customer, business and process
B) Technology, customer and business
C) Business, service and technology
D) Process, technology and service

5. What BEST defines serviceability?

A) The ability of a third-party supplier to meet the terms of its contract
B) How long a service or component can perform its agreed function without failure
C) How quickly a service or component can be restored to normal working order
D) The part of the business process that is critical to providing the service

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