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ITIL ITIL-4-Foundation Deutsch Exam Syllabus Topics:
| Topic | Details |
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| Topic 1 | - Continuous improvement: ITIL 4 concepts related to continuous improvement are addressed by this topic. It also discusses the ways through which organizations iterate and adapt their processes and services.
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| Topic 2 | - Service management concepts: Basic concepts of service management are discussed in this topic. It also defines a service, components of service and the value of the service to stakeholders.
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| Topic 3 | - ITIL practices: Improvement of the process of service development and supporting users is discussed. It also covers those ITIL 4 practices that enable working methods.
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| Topic 4 | - Key metrics and performance indicators: The significance of defining and tracking metrics and KPIs is the focal point of this topic. The topic discusses the importance measure the performance and effectiveness of IT services.
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| Topic 5 | - Service Value Chain: It gives an understanding of those ways through which the Service Value Chain helps organizations create value.
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| Topic 6 | - Four dimensions of service management: Four dimensions of effective service management are discussed in this topic.
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| Topic 7 | - Service Level Agreements: It highlights the role of SLAs in defining and managing service quality. The topic also explains the role of service-level management in this context.
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| Topic 8 | - Service value system: A Framework that helps to create, deliver, and manage services, such as Service Value Chain, governance, and guiding principles is discussed in this topic.
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Reference: https://www.peoplecert.org/browse-certifications/it-governance-and-service-management/ITIL-1/itil-4-foundation-2565
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