ISEB ISEB-ITILV3F - ITIL Foundation Certificate in IT Service Management

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ISEB ISEB-ITILV3F Exam Syllabus Topics:

ISEB ITIL Foundation Certificate in IT Service Management Sample Questions:

1. Which of the following is the CORRECT description of the Seven R's of Change
Management?

A) A definition of the roles and responsibilities required for Change Management
B) A set of questions that should be asked when reviewing the success of a recent Change
C) A set of questions that should be asked to help understand the impact of Changes
D) A seven step process for releasing Changes into production

2. Which of the following Availability Management activities are considered to be proactive as opposed to reactive?
1. Risk assessment
2. Testing of resilience mechanisms
3. Monitoring of component availability

A) 1 and 2 only
B) 1 and 3 only
C) 2 and 3 only
D) All of the above

3. Which process is responsible for sourcing and delivering components of requested standard services?

A) Service Desk
B) Request Fulfilment
C) Service Portfolio Management
D) IT Finance

4. Which of the following is NOT an aim of the Change Management process?

A) All changes to Service Assets and Configuration Items (CIs) are recorded in the
Configuration Management system
B) All budgets and expenditures are accounted for
C) Standardised methods and procedures are used for efficient and prompt handling of all
Changes
D) Overall business risk is optimised

5. Which stage of the Service Lifecycle is MOST concerned with defining policies and objectives?

A) Service Transition
B) Service Design
C) Service Strategy D.
Service Operation

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