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Peoplecert ITIL V3 Foundation (CMS7 Deutsch Version) Sample Questions:

1. Welches der folgenden Elemente definiert das Schutzniveau in Information Security Management?

A) Das Geschäft
B) Der Service Level Manager
C) Der IT-Manager
D) Der ISO27001-Standard

2. Das Hauptziel des Service Level Managements ist:

A) Sicherstellen, dass genügend Kapazität zur Verfügung steht, um die vereinbarte Leistung zu erbringen
B) Ausführen der Service Operations-Aktivitäten, die zur Unterstützung der aktuellen IT-Services erforderlich sind
C) Zum Erstellen und Auffüllen eines Servicekatalogs
D) Sicherstellen, dass für alle aktuellen IT-Services ein vereinbarter IT-Service-Level bereitgestellt wird

3. Welche der folgenden Optionen ist eine Hierarchie, die im Wissensmanagement verwendet wird?

A) Weisheit - Information - Daten - Wissen
B) Information - Daten - Wissen - Weisheit
C) Wissen - Weisheit - Information - Daten
D) Daten - Informationen - Wissen - Weisheit

4. Welches der folgenden Ziele ist das Release- und Deployment-Management?

A) Damit alle Änderungen an Service Assets und Configuration Items (CIs) im Configuration Management System (CMS) aufgezeichnet werden
B) Standardisierung der Methoden und Verfahren zur effizienten und raschen Bearbeitung aller Änderungen
C) Um sicherzustellen, dass das allgemeine Geschäftsrisiko von Änderungen optimiert wird
D) Festlegung und Vereinbarung von Freigabe- und Bereitstellungsplänen mit Kunden und Stakeholdern

5. Welche der folgenden Aussagen ist korrekt?

A) Das Configuration Management System (CMS) ist Teil der bekannten Fehlerdatenbank (KEDB).
B) Das Service Knowledge Management System (SKMS) ist Teil des CMS
C) Der CMS ist Teil der Configuration Management-Datenbank (CMDB).
D) Die KEDB und das CMS sind Teil des größeren SKMS

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