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The following will be asked from you in the SERVICENOW CIS-CSM exam dumps:
- Basic and advanced operations performed by users and the system
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Reference: https://www.servicenow.com/content/dam/servicenow/other-documents/training/cis-csm-blueprint.pdf
How to book the ServiceNow Certified CIS CSM
Each candidate must register for the exam via the ServiceNow Webassessor website using a voucher obtained by completing the ITSM Implementation training prerequisit- Voucher codes are nontransferable and provides the candidate eligibility to sit for the Certified Implementation Specialist - IT Service Management exam only.
During the registration process, each test taker has the option of taking the exam at an Authorized Testing Center or as an online-proctored exam. In both testing venues, the Certified Implementation Specialist exam is done through a consistent, friendly, user interface customized for ServiceNow tests.
The Kryterion testing network is worldwide and all locations offer a secure, comfortable testing environment. Candidates register for the exam at a specific date and time so there is no waiting and a seat is reserved in the testing center.
Each candidate can also choose to take the exam as an online-proctored exam. This testing environment allows a candidate to take the test on his or her own system provided that certain requirements are met.
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How much does ServiceNow Certified CIS CSM costs
- No of Questions: 85 Questions
- Examination Fees: $400 USD
- Types of questions: Performance Based Questions
- Passing Score: 60% or higher
- Examination Name: ServiceNow Certified CIS CSM
- Length of Exam: 85 min
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ServiceNow CIS-CSM日本語 Exam Syllabus Topics:
| Section | Objectives |
| Topic 1: Workflows and Automation | - Assignment rules and routing
- Flow Designer usage for CSM processes
|
| Topic 2: Implementation Planning and Overview | - Customer Service Management (CSM) architecture and components
- Implementation methodology and best practices
|
| Topic 3: Omni-channel and Customer Interaction | - Email, chat, and portal interactions
- Customer service portal configuration
|
| Topic 4: Reporting and Performance Analytics | - Performance Analytics dashboards
- Reporting for case and SLA tracking
|
| Topic 5: Integrations and Data Management | - Data import and transformation
- Integration with external CRM/ERP systems
|
| Topic 6: Core CSM Configuration | - Case management configuration
- Entitlements and SLAs
- Account and contact management
|